Contact Us
If you need assistance with products, orders, shipping, after-sales service, or other matters, please contact the appropriate team below.For order-related enquiries, please include your order number, registered mobile phone number, and a brief description of the issue whenever possible. This will help us locate your order and assist you more efficiently.
1、Customer Service
Email: customerservice@10000pipes.com
For assistance with:Existing or paid orders，Order status，Payment issues，Shipping and package tracking，Delivery issues，VIP Membership，Website account issues，Returns and refunds，After-sales service，Missing, incorrect, or damaged items，Other general customer-service enquiries。If your enquiry relates to an order you have already placed, please contact this email address first.
Returns & Refund Requests
If you need to formally request a return, refund, or other after-sales service, please log in to your account and use:My Account→Relevant Order→Return Request.You can upload product photos, package photos, and other supporting information directly with your request. This allows us to link your request to the correct order and review it more efficiently.
2、Product & Pre-Sales Enquiries
Email: sales@10000pipes.com
For assistance with:Product enquiries before purchase，Product specifications，Product versions，Stock availability，Brands and product ranges，Product selection，Purchase quantity questions.Upcoming arrivals or restocking，Larger personal purchase enquiries，Other pre-sales product questions.If you have not yet placed an order and would like more information about a product before purchasing, please contact this email address.Please note:sales@10000pipes.com is provided for product and pre-sales enquiries only. It does not mean that 10000 PIPES provides wholesale, dealership, agency, or commercial distribution services.10000 PIPES currently does not authorize any dealership, agency, wholesale, franchise, or commercial distribution arrangement.
3、Business & General Information
Email: info@10000pipes.com
For:Brand enquiries，Supplier enquiries，Product supply cooperation，Corporate and business matters，Legal and compliance matters，Privacy and personal-information requests，Intellectual-property matters，Trademark or content infringement notices，Media and formal corporate enquiries，Other matters not related to ordinary customer service，Dealership, Agency & Wholesale Enquiries.Please note:10000 PIPES currently does not operate or authorize any dealership, agency, wholesale, franchise, or commercial distribution network.We therefore do not currently accept applications for:Regional agency，Dealership，Wholesale authorization，Franchise arrangements，Commercial distribution authorization.The official 10000 PIPES website is the sole official purchasing channel through which we provide products directly to customers.Unless expressly announced otherwise through our official channels, any third party claiming to be a 10000 PIPES agent, dealer, wholesaler, regional representative, or official distributor is not authorized by 10000 PIPES.
4、Information to Include When Contacting Us
For enquiries relating to an order, please provide the following information whenever possible:Order number，Mobile phone number registered with 10000 PIPES，Product name，Brief description of the issue，Relevant photographs or screenshots, where necessary Providing this information will help us locate your order and process your enquiry more efficiently.
5、Please Do Not Send Sensitive Information by Regular Email
To protect your account and personal information, please do not send:Banking passwords, payment passwords, SMS verification codes, or other sensitive security information unrelated to resolving your enquiry through regular email.For Mainland China customers who need to provide identification information for customs declaration, please submit the required documents through the designated WeChat Mini Program.Please do not send photographs of your ID card directly to our customer service, sales, or general business email addresses unless our authorized staff specifically request them through an official channel for a lawful and necessary purpose.
6、Order & Shipment Tracking
You can also log in to:My Account→My Orders,to check your order status and available shipment information.For after-sales requests, please use:My Account→Relevant Order→Return Request.This helps us accurately associate your request with the relevant order and after-sales record.
7、Mainland China Customers
After completing payment for your product order on the 10000 PIPES website, Mainland China customers must also follow the instructions provided on the order page and complete the required process through our designated WeChat Mini Program:Tax Order Payment→Identification Submission→Delivery Address Confirmation.All required procedures must be completed before the order can proceed to the applicable declaration, customs-clearance, and shipping process.
8、Response & Processing Times
We will make reasonable efforts to respond to customer enquiries as promptly as possible.
Some enquiries may require verification with:Our warehouse, logistics providers, payment service providers, customs or customs-clearance services, or other third-party service providers.As a result, certain matters may require additional time before a final response can be provided.If you have already contacted us regarding an issue, please avoid sending the same enquiry to multiple email addresses within a short period, as duplicate enquiries may create multiple support records and delay processing.
9、Official Contact Information & Security Notice
Please contact us only through the official contact details published on the 10000 PIPES website.Our official email addresses are:
Customer Service
customerservice@10000pipes.com
Product & Pre-Sales Enquiries
sales@10000pipes.com
Business & General Information
info@10000pipes.com
Please exercise caution if any other personal email address, social-media account, messaging account, or third-party channel claims to represent 10000 PIPES.If you are uncertain whether a communication is genuine, please contact us through one of the official email addresses listed above to verify it.
