Order Tracking
You can check your order status and shipping information at any time through your 10000 PIPES account.There is no need to enter a tracking number separately.
How to Track Your Order
Log in to the 10000 PIPES account you used when placing your order, then go to:My Account→Orders，Select the order you would like to check to view available information, including:Order status，Products in your order，Shipping status，Logistics information，Available shipment tracking details.
View My OrderAfter Your Order Has Been Shipped，Once your order has been packed and dispatched, the available shipping and tracking information will be updated on your order page.You can check the latest status through:My Account→Orders→View Order.Please note that tracking information may take some time to appear after the package has been handed over to the carrier. Updates are subject to the carrier’s actual scanning and transportation records.
Mainland China Orders
After completing payment for your product order on 10000 PIPES, Mainland China customers must also follow the instructions provided on the order page and complete the required process through our designated WeChat Mini Program:Tax Order Payment→Upload Identification Information→Confirm Delivery Address.Once all required procedures have been completed, we can proceed with the applicable declaration, customs-clearance, and shipping process.After the order has been dispatched, available logistics information can be viewed through both your 10000 PIPES order page and the relevant WeChat Mini Program.
Under normal conditions, Mainland China orders are expected to arrive approximately 3–7 days after dispatch.This is an estimated delivery period under normal shipping conditions and is not a guaranteed delivery time.
International Orders
For orders shipped outside Mainland China, available tracking information will also be displayed on your 10000 PIPES order page after dispatch.International shipments may involve:International postal services, air transportation, destination customs, and local last-mile delivery.Delivery times can therefore vary significantly between countries and regions, and we are unable to guarantee a standard delivery timeframe for international orders.
Tracking Information Not Updating?
If your order has already been marked as shipped but the tracking information has not yet been updated, please allow some time for the carrier to process and scan the package.There may be a delay between the creation of a tracking number and the first tracking update.If your tracking information has not been updated for an unusually long period, or you believe there may be a problem with your shipment, please contact our Customer Service team:customerservice@10000pipes.com,When contacting us, please provide your order number and registered mobile phone number so that we can locate your order and assist you more efficiently.Please Note:Shipping and delivery may be affected by:Customs inspections, flight changes, weather conditions, public holidays, local postal services, and other circumstances beyond our reasonable control.For detailed information regarding shipping times, customs procedures, delivery issues, and other shipping conditions, please refer to our:<Shipping Policy>All Your Orders in One Place,Log in to your 10000 PIPES account to check your orders and available shipping information at any time.
