Shipping Policy
Last Updated: August 2026，Thank you for choosing 10000 PIPES.
As certain products sold on our website are subject to customs, taxation, import, and other regulatory requirements that vary by country or region, our international shipping procedures may differ from those of ordinary consumer goods.Please read this Shipping Policy carefully before placing an order.By submitting an order, you acknowledge that you have read and understood this Shipping Policy and agree to comply with the applicable laws and regulations of the destination country or region regarding purchase, importation, taxation, customs clearance, and receipt of the goods.
1. Shipping to Mainland China
For orders shipped to Mainland China, 10000 PIPES currently primarily uses:ZTO International or SF International，as well as other compliant logistics providers that may be selected according to the specific customs clearance, transportation, and final-delivery requirements of an order.The actual carrier may vary depending on the product category, fulfillment warehouse, destination, customs clearance route, and current logistics arrangements.Customers cannot be guaranteed a specific carrier.
2. Order Fulfillment Process for Mainland China
After paying for an order on 10000 PIPES, customers in Mainland China must also complete the required procedures through our designated WeChat Mini Program, as explained in our First Purchase Guide.These procedures include:Tax Order Payment→Submission of Identification Information→Confirmation of Delivery Address。Only after the required procedures have been completed will the order proceed to fulfillment.
The normal process is:Product Order Paid→Applicable Tax Paid→Identity & Customs Information Completed
→Order Packed→Customs Declaration/Clearance→Handover to Carrier→Domestic Delivery→Customer Receipt。
If the customer does not complete the required tax payment, identification submission, address confirmation, or other necessary customs procedures, 10000 PIPES reserves the right to place the order on hold until the required information and procedures have been completed.
3. Estimated Delivery Time for Mainland China
Under normal transportation, customs clearance, and delivery conditions, orders shipped to Mainland China are generally expected to arrive approximately 3–7 days after dispatch.
Please note:The 3–7 day timeframe is an estimated delivery period under normal circumstances. It is not a guaranteed delivery date or legally binding delivery commitment.Actual delivery times may be affected by factors including:Customs declaration, inspection, or clearance;Flight schedules and international transportation arrangements;Weekends and public holidays;Severe weather or natural disasters;Carrier network adjustments;Local delivery conditions;Additional verification of address or identity information;Government actions or regulatory changes;Unexpected public events;Other circumstances beyond the reasonable control of 10000 PIPES.10000 PIPES cannot guarantee a specific delivery date when delays result from circumstances beyond our reasonable control.
4. Returns After Customs Clearance for Mainland China Orders
After a Mainland China customer has paid for the products and completed the applicable tax payment, the order will proceed through packing, customs declaration, clearance, and delivery.
Once the goods have completed the applicable import declaration and customs clearance process, if there is no quality issue with the products and the customer wishes to return them for personal reasons, the import taxes and duties already paid generally cannot be refunded by 10000 PIPES as part of an ordinary product refund.If the order qualifies for a return under our applicable policies, the customer must first contact customer service and follow the return instructions provided.The products must be returned to the designated return address provided by 10000 PIPES.Please do not send returns to any office, warehouse, or original shipping address without prior authorization.
A refund will be processed only after:Returned Goods Arrive at the Designated Address
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Inspection Is Completed
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Return Eligibility Is Confirmed。For eligible returns requested for personal reasons:10000 PIPES will generally refund only the eligible value of the returned products. Import taxes, customs duties, and other government charges that have already been paid and cannot legally or practically be recovered are not included in an ordinary product refund.Unless otherwise required by applicable law, return shipping costs and other expenses arising from a customer-initiated return are generally the responsibility of the customer.
Quality issues, incorrect products, transportation damage, and similar situations will be handled in accordance with our Returns & Refunds Policy.
5. Please Do Not Refuse Mainland China Deliveries Without Contacting Us
Once an order has completed customs processing and entered the delivery network, customers should accept the shipment according to the information provided with the order.If delivery fails because the customer:Refuses the package, cannot be contacted for an extended period, provides an incorrect address or telephone number, fails to cooperate with necessary delivery procedures, or otherwise causes delivery failure for reasons attributable to the customer,the order will not automatically qualify for a refund.If the package is eventually returned to 10000 PIPES or our designated facility, we will inspect the returned goods and determine the applicable refund, if any, according to the condition of the products and any transportation, return, or other non-recoverable costs already incurred.If you wish to cancel an order that has already entered the logistics process, please contact customer service rather than refusing delivery.
6. Shipping Outside Mainland China
For destinations outside Mainland China, 10000 PIPES will select an available international shipping method based on the destination country, product category, shipment weight, and local logistics conditions.Some international orders may currently be shipped using international postal services or other suitable international logistics providers.Because postal systems, customs processing times, import regulations, and last-mile delivery efficiency vary significantly between countries and regions:10000 PIPES cannot currently provide a single reliable delivery-time estimate for orders shipped outside Mainland China.International postal shipments may require considerably more time for transportation and customs clearance.Tracking information may also remain unchanged for several days or longer while a shipment is in international transit, undergoing customs processing, or being transferred between postal or logistics networks.A temporary lack of tracking updates does not automatically mean that a package has been lost.
7. Customs & Import Responsibilities for International Orders
Customers outside Mainland China are responsible for reviewing and understanding the destination country’s applicable requirements regarding:Import eligibility, legal purchasing age, quantity restrictions, product restrictions, customs regulations, taxes, duties, and other applicable laws.10000 PIPES cannot guarantee that every product displayed on our website can be legally imported into every country or region worldwide.Where import taxes, customs duties, excise duties, or other government charges apply, these are generally the responsibility of the recipient in accordance with local law.If a package is inspected, delayed, returned, detained, confiscated, or otherwise affected due to destination-country laws, import restrictions, customer eligibility, or a decision made by customs or another government authority, 10000 PIPES will provide reasonable assistance with authentic order and shipping documentation where possible.However, we cannot control or guarantee decisions made by local customs authorities or government agencies.
8. We Do Not Support False Customs Declarations or Shipping Information
10000 PIPES is committed to lawful, accurate, and transparent international shipping and customs declarations.Regardless of the destination country or region, we will not provide, create, alter, or cooperate with the use of false information for customs declaration or transportation purposes at a customer’s request.This includes, but is not limited to:Falsely declaring or under-declaring the value of goods;Intentionally misdescribing the name or category of a product;Concealing the true contents of a shipment;Providing false invoices;Using false identification information;Providing false recipient or customs information;Declaring products under a category that does not accurately reflect the actual goods;Falsely declaring commercial goods as a“gift”or for another inaccurate purpose;Any other attempt to avoid applicable customs duties, taxes, import restrictions, or regulatory requirements.10000 PIPES will provide only truthful commercial, order, customs, and shipping information based on the actual transaction and applicable requirements.Our commitment to reasonable prices will never be based on helping customers avoid legally required taxes or customs regulations.
9. Lost International Shipments
If an international shipment has not received a tracking update for an extended period, please contact our customer service team.International postal services, customs processing, and cross-border logistics may involve extended periods without tracking updates. A temporary delay or lack of tracking activity does not by itself establish that a shipment has been lost.Where appropriate, we will initiate an inquiry with the carrier or relevant logistics provider.If, following a reasonable investigation, the carrier or logistics provider officially confirms that the package:Has been lost, or cannot be delivered due to a carrier-related failure,10000 PIPES will provide an appropriate resolution based on the circumstances.Depending on product availability, the order, and the outcome of the carrier investigation, the resolution may include:Reshipment or a refund of the eligible product value.The specific resolution will be determined according to the order circumstances, available inventory, carrier investigation, and applicable policies.
10. Returned International Shipments
If an international package is returned because of a customer-related issue, including:Incorrect or incomplete delivery address;Recipient cannot be contacted;Package is not collected within the required period;Customer refuses delivery;Customer fails to cooperate with required customs procedures;Customer fails to pay legally required destination taxes or duties;Customer is not legally eligible to import the products;Other delivery failures attributable to the customer;the shipment will generally not be treated as a package lost due to the fault of 10000 PIPES or the carrier.If the products are successfully returned to 10000 PIPES or our designated facility, we will determine any eligible refund after the goods have physically arrived and been inspected.The refund amount may be adjusted based on the condition of the returned products and any return shipping charges, transportation costs, or other non-recoverable expenses already incurred.A refund generally cannot be processed before the returned goods have physically arrived and completed inspection.
11. Incorrect Addresses & Address Changes After Dispatch
Customers are responsible for ensuring that the following information is accurate and complete before submitting an order:Recipient name, telephone number, country, state/province, city, postal code, and full delivery address.If you discover an error, please contact customer service as soon as possible.If the order has not yet been packed or handed over for customs or transportation, we will make reasonable efforts to assist with the correction.However, once an order has entered customs declaration, clearance, or the logistics network, it may no longer be possible to modify the delivery address.Delays, returns, or failed deliveries resulting from incorrect or incomplete information provided by the customer are outside the reasonable control of 10000 PIPES.
12. Damaged Packages, Missing Items, or Order Problems
Please inspect your package and products as soon as possible after delivery.If you discover:Visible package damage, damaged products, missing items, incorrect products, or another obvious problem with your order,please retain:The shipping carton or packaging, shipping label, product packaging, affected products, and clear photographs or video showing the issue.Contact our customer service team as soon as possible.We will review the matter based on the order record, warehouse fulfillment records, logistics information, and supporting materials provided by the customer.Eligible cases will be handled in accordance with our Returns & Refunds Policy.Please do not discard the affected products, original product packaging, shipping packaging, or logistics labels until the matter has been resolved.
13. Tracking Shows“Delivered”but the Package Has Not Been Received
If the carrier’s tracking system shows that your package has been delivered but you cannot locate it, please first check with:Family members, reception desks, property management, security personnel, neighbors, collection points, or the local carrier.If the package still cannot be located, please contact our customer service team promptly.We will make reasonable efforts to assist with an investigation through the relevant carrier.For shipments officially recorded as delivered, we may need to wait for the carrier to complete its investigation before determining the appropriate resolution.
14. Circumstances Beyond Our Control & Shipping Delays
10000 PIPES makes reasonable efforts to select reliable shipping routes and process orders efficiently.However, international transportation involves airlines, customs authorities, government agencies, postal systems, and third-party carriers. Not every stage of the transportation process is under the direct control of 10000 PIPES.Delivery may be delayed by circumstances including, but not limited to:Natural disasters, severe weather, war or regional conflict, strikes, air transportation disruption, government actions, customs inspections, changes in laws or regulations, public health events, logistics network failures, and other circumstances beyond our reasonable control.Where delays arise from such circumstances, 10000 PIPES cannot guarantee the original estimated delivery timeframe.We will make reasonable efforts to assist customers in tracking shipments and resolving transportation issues, but estimated delivery times should not be interpreted as guaranteed delivery dates.
15. Changes to Shipping Methods & Logistics Arrangements
International shipping routes, carriers, customs clearance procedures, and transportation costs may change according to operational circumstances.10000 PIPES therefore reserves the right to adjust available shipping methods based on factors including:Destination country, product category, transportation safety, logistics costs, customs regulations, and carrier availability.The latest shipping information displayed during checkout, on the order page, or provided by customer service should be considered when determining the shipping arrangements applicable to a specific order.
Important Notice
10000 PIPES aims to provide customers with a safe, transparent, trackable, and legally compliant cross-border shipping experience.Our fundamental shipping principles are:Authentic Products · Genuine Orders · Truthful Declarations · Full Payment of Applicable Taxes · Compliant Shipping。We will make reasonable efforts to deliver every order safely to its destination.At the same time, customers are expected to understand the applicable import requirements of their destination country or region and to provide authentic, accurate, and complete order, identity, customs, and delivery information.
