Privacy Policy
Welcome to 10000 PIPES.
We value the privacy and security of our customers’ personal information.This Privacy Policy explains what personal information we may collect when you visit the 10000 PIPES website, register an account, purchase products, join our VIP membership, complete payment, use our designated WeChat Mini Program for Mainland China tax and customs procedures, request after-sales service, or contact us.It also explains why we collect such information, how we use and protect it, with whom it may be shared where necessary, and what rights you may have regarding your personal information.Please read this Privacy Policy carefully before using our services.By registering an account, submitting an order, or voluntarily providing personal information to us, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable law. Where applicable law requires separate consent, explicit authorization, or another specific form of permission, we will seek such authorization as required.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information processed when you:Visit the 10000 PIPES website;Register or use a 10000 PIPES account;Register or log in using your mobile phone number;Join our VIP Membership;Browse or purchase products;Submit an order;Complete online payment;Use our designated WeChat Mini Program;Complete tax payment and customs procedures for Mainland China orders;Submit identification documents or related identity information;Enter or confirm a delivery address;Track orders and shipments;Submit a return, refund, or other after-sales request;Contact customer service;Use other services provided by 10000 PIPES.This Privacy Policy may not apply to third-party websites, payment providers, social platforms, or other services that independently determine how they process personal information under their own privacy policies.When using a third-party service, we recommend reviewing that provider’s privacy policy as well.
2. Personal Information We May Collect
Depending on the services you use, we may collect the following categories of personal information.
2.1 Mobile Phone Number & Account Information.10000 PIPES currently uses a mobile phone number as a primary method of customer registration, login, and account identification.When you register or use an account, we may collect:Mobile phone number;User account ID;Login and verification information;Account creation time;Account status;VIP membership status;Membership type;Account preferences;Necessary security verification records.Your mobile phone number may be used for:Account registration, login verification, customer identification, order association, matching relevant WeChat Mini Program orders, account recovery and protection, order notifications, logistics contact, and necessary customer service.We recommend using a mobile phone number that belongs to you and that you expect to continue using.For Mainland China customers, the mobile phone number used on 10000 PIPES may also be used to help match your website order with the corresponding tax order in our designated WeChat Mini Program.
2.2 Order & Transaction InformationWhen you purchase products, we may collect:Order number;Products purchased;Product specifications;Product quantity;Product price;Discounts or VIP pricing;Shipping charges;Order total;Order creation time;Payment status;Tax order status;Shipping status;Refund and after-sales records;Other information reasonably necessary for the transaction.This information is mainly used for:Order fulfillment, transaction completion, inventory management, order verification, shipping, customs procedures, after-sales service, refunds, financial records, fraud prevention, and compliance with applicable legal obligations.
2.3 Recipient & Delivery Information,To deliver your order, we may collect:Recipient name;
Mobile phone number;Country or region;State/province;City;District/county;Postal code;Full delivery address;Necessary delivery instructions.This information may be provided where necessary to:Warehousing providers, logistics companies, international carriers, postal operators, customs-clearance providers, and other service providers necessary to complete delivery.We generally aim to provide only the information reasonably necessary for the relevant service.
3.Identification & Customs Information for Mainland China Customers.
For certain cross-border orders shipped to Mainland China, customers may be required to submit necessary identity information through our designated WeChat Mini Program according to the applicable customs declaration, clearance, and regulatory process.This information may include:Full name;Resident Identity Card number;Photographs of the Resident Identity Card;Information necessary for identity verification;Mobile phone number;Delivery address;Customs information associated with the relevant order.Why Is Identification Information Required?This information is mainly used for:Identity verification, cross-border goods declaration, Mainland China customs declaration, customs clearance, tax processing, and compliance with applicable legal or regulatory requirements related to the relevant order.After paying for products on the 10000 PIPES website, Mainland China customers may be required to complete the relevant tax order in the designated WeChat Mini Program, submit required identification information, and reconfirm the delivery address.If you refuse to provide information that is necessary to complete the applicable customs process, we may be unable to complete:Customs declaration, tax processing, customs clearance, or shipment of the order.
3.1 Identification Information Requires Additional Protection
Identity card numbers and identity card photographs are highly sensitive forms of personal information.We therefore aim to apply reasonable safeguards appropriate to the sensitivity and risk of such information and to limit how it is used.We do not request identity card photographs for ordinary advertising, product recommendation, or general marketing purposes.Identification information should be used primarily for purposes necessary to complete the relevant order, including:Identity verification, tax processing, customs declaration, customs clearance, and compliance with applicable legal requirements.
3.2 Please Submit Only Authentic and Valid Information
Customers must not:Use another person’s identity information without lawful authorization;Upload false identity documents;Alter or forge identification materials;Use information that does not correspond with the actual recipient or applicable customs requirements;Use false identity information to avoid customs or tax requirements.Submitting false identity information may result in failed declaration, delay,return, inability to clear customs, or other legal consequences.
4. Information Processed Through the WeChat Mini Program
After paying for products on the 10000 PIPES website, Mainland China customers may need to continue the tax and customs process through our designated WeChat Mini Program.The general process may include:Log in using the same mobile phone number registered with 10000 PIPES→Go to Personal Center→My Orders→Pending Payment→Review the automatically generated tax order→Complete the tax payment→Upload required identification information→Enter or confirm the delivery address again→Complete the required customs and fulfillment process.To allow the website order and Mini Program order to correspond correctly, the relevant systems may process necessary information such as:Mobile phone number;Order number;Product order information;Product value;Tax amount;Identification information;Recipient information;Order-processing status.The exact scope of information processed will depend on the actual system functions and applicable customs requirements.
5. Payment Information
When you complete payment through 10000 PIPES or a designated service, the payment may be processed by the relevant payment service provider.Depending on the payment method, information may include:Payment transaction number;Payment amount;Payment time;Payment status;Refund status;Payment channel;Other information necessary to verify the transaction.Where full card numbers, payment-account passwords, security codes, or similar sensitive payment credentials are collected directly by a third-party payment provider, 10000 PIPES generally does not require customers to provide those credentials to us through ordinary customer-service channels.Do not send full payment passwords, security codes, SMS verification codes, or other unnecessary payment-security information through chat, ordinary messages, or customer-service communication.
6. VIP Membership Information
If you join the 10000 PIPES VIP Membership, we may record:Membership status;Membership tier;Enrollment date;Membership validity period;Eligibility for VIP pricing;Other information necessary to manage membership benefits.This information is mainly used to:Confirm membership status, provide VIP pricing, manage membership benefits, and provide related membership services.A promotional VIP Membership priced at 0 may still need to be linked to your 10000 PIPES account so that the system can identify your membership status.
7. Website Usage & Device Information
When you visit 10000 PIPES, we may automatically receive certain technical information necessary for website operation, security, performance, and analytics, such as:IP address;Browser type;Device type;Operating system;Access time;Pages visited;Referring page or website;Cookie identifiers;Session information;Website feature usage;Error logs;Other technical information reasonably necessary for network and account security.We may use this information to:Maintain login sessions, remember shopping carts, improve website performance, understand website usage, prevent attacks, identify suspicious logins, and reduce fraudulent transactions.
8. Cookies & Similar Technologies
10000 PIPES may use cookies and similar technologies to help the website function properly.They may be used for:Maintaining account login;Saving shopping cart contents;Remembering language or region preferences;Recognizing VIP accounts;Website security;Preventing malicious requests;Traffic analysis;Improving user experience.Some cookies are technically necessary for core website functions.Other cookies used for analytics, statistics, or marketing will be managed according to applicable law and our actual website configuration.You may manage or delete cookies through your browser settings.However, disabling certain necessary cookies may cause:Login sessions to stop working, shopping cart contents to be lost, or certain website functions to become unavailable.
9. Customer Service & Communication Information
When you contact us, we may process:Mobile phone number;Order number;Customer-service communications;Photographs you voluntarily provide;Video;After-sales evidence;Return information;Complaint information;Other information reasonably necessary to resolve the issue.This information is mainly used to:Respond to customer questions, process orders, resolve after-sales disputes, provide return or refund services, and improve customer experience.Please do not voluntarily send identification documents, bank-card details, passwords, or other sensitive information that is unrelated to resolving your issue.
10. Return & After-Sales Request Information
10000 PIPES provides a return-request function in My Account.When you submit:My Account → Relevant Order → Return Request.we may collect:Order number;Product being returned;Quantity being returned;Return reason;Description of the issue;Product photographs;Package photographs;Shipping-label photographs;Video or other supporting materials;Return-shipping information;Refund-processing records.This information is mainly used to verify and process:Returns, replacements, reshipments, refunds, shipping disputes, and product-quality issues.
11. Warehouse Packing Records & Video Monitoring
To improve order accuracy, protect the legitimate interests of customers and 10000 PIPES, and help resolve:Missing-item claims, incorrect shipments, quantity disputes, false claims, or logistics disputes,our warehouse packing area may use video monitoring and order-packing record systems.Where reasonably available, records may include:Order number;Tracking number;Packing time;Picking and packing process;Products and quantities placed in the package;Shipping label;Other records reasonably necessary for order verification.These records are mainly used for:Quality control, order verification, after-sales dispute handling, warehouse security, and fraud prevention.We do not intend to use warehouse packing videos for unrelated public distribution or commercial display.Access to such records should be limited to personnel with a legitimate business need or parties legally entitled to access them.
12. Fraud Prevention & Website Security
To protect legitimate customers and our business, we may use necessary information to identify:Suspicious login activity;Account takeover;Payment fraud;False orders;False missing-item claims;False logistics claims;Repeated or abnormal refund activity;Intentional refusal of delivery;Abuse of after-sales policies;Network attacks;Other suspected fraudulent or harmful behavior.When investigating such matters, we may review information including:Order records, mobile phone number, payment status, logistics records, warehouse packing records, after-sales evidence, and other reasonably necessary information.Fraud-prevention measures should not be used as a reason to reject genuine and reasonable customer claims.
13. Why We Use Personal Information
Depending on the relevant service, we may process personal information for the following purposes.Account Services Including:Registration, login, identity recognition, account security, and VIP membership management.Order FulfillmentIncluding:Order confirmation, payment verification, picking, packing, dispatch, and delivery.Cross-Border Tax & Customs Procedures Including:Tax calculation, identity verification, customs declaration, customs clearance, and compliance with related legal requirements.After-Sales Service Including:Returns, replacements, refunds, missing-item investigations, incorrect shipments, shipping investigations, and product-quality claims.Transaction Security Including:Fraud prevention, account protection, false-claim detection, and prevention of abuse or illegal activity.Website & Service Improvement Including:System maintenance, troubleshooting, website performance, customer experience, and operational analysis.Legal Compliance Including, where applicable:Tax, accounting, customs, regulatory, judicial, or other lawful obligations.
14. Parties With Whom Necessary Information May Be Shared
We do not operate our business by selling customer personal information.However, to complete orders and provide services, we may provide necessary information to certain parties where reasonably required.
14.1 Logistics & Delivery Providers
This may include international logistics companies, postal operators, last-mile delivery companies, and other transportation providers.Information provided may include:Name, telephone number, delivery address, shipment information, and other information necessary to complete transportation.
14.2 Customs, Declaration & Clearance Services
To complete legally required cross-border declaration or customs-clearance procedures, necessary information may be provided where appropriate to:Customs authorities, authorized customs-clearance or declaration service providers, logistics providers, or other parties legally entitled to receive such information.This information may include necessary:Identity information, order information, product information, value information, and recipient information.
14.3 Payment Service Providers
To process payments and refunds, we may exchange information with payment providers, including:Order amount, order number, payment status, and other information necessary to process the payment.
14.4 Website & Technical Service Providers
To operate 10000 PIPES, we may use providers of:Website hosting;Data storage;Cybersecurity;SMS verification;Website maintenance;Customer-service systems;Data backup;Technical support;Other necessary technology services.Such service providers should generally process relevant information only to the extent reasonably necessary to provide the agreed services.
14.5 Government & Regulatory Authorities
Where required by applicable law, legal process, or a competent authority acting within its lawful powers, we may provide necessary information.This may include requests from:Customs authorities, tax authorities, courts, law-enforcement agencies, or other authorized regulatory bodies.We generally aim to provide information only where there is a lawful basis and only to the extent reasonably necessary.
15. Cross-Border Processing of Personal Information
10000 PIPES provides cross-border commerce and international logistics services.As a result, an order may involve website services, warehousing, logistics, payment, technology providers, and order-processing systems located in different countries or regions.Therefore, where necessary for legitimate business operations and permitted by applicable law, some personal information may be transferred or processed across national or regional borders.Where applicable law requires:Notice, separate consent, security assessment, contractual safeguards, certification, or other cross-border data requirements,we will take measures appropriate to the actual business scenario and applicable legal requirements.For Mainland China customers, where personal information is legally required to be provided outside Mainland China, we will address applicable data-export requirements as required by law.
16. How We Protect Personal Information
We aim to use reasonable technical and organizational measures appropriate to the type of information, its sensitivity, and the relevant business risks.Such measures may include:Access controls;Identity verification;Network-security measures;Data-access restrictions;System logs;Data backup;Employee-access management;Stronger access restrictions for sensitive data; Appropriate protection during data transmission;Regular maintenance and security checks.In particular, for:Identification information, payment-related information, and other high-risk personal information,we aim to limit access to personnel and systems that reasonably need such information.However, no internet system, electronic storage method, or network transmission can be guaranteed to be completely secure.If a personal-information security incident occurs that may materially affect customer rights or interests, we will take reasonable remedial and notification measures as required by applicable law.
17. How Long We Retain Personal Information
We do not intend to retain personal information indefinitely where there is no reasonable business or legal need.Retention periods may depend on:Time needed to fulfill the order;Return and refund periods;Financial and accounting requirements;Tax obligations;Customs and trade-record requirements;Reasonable periods for fraud prevention and dispute handling;Legal requirements;Time necessary to establish, exercise, or defend legal rights.When information is no longer reasonably required for business or legal purposes, we will, subject to technical feasibility and applicable law, take appropriate measures such as:Deletion, anonymization, or other suitable handling.Some information may continue to exist for a period in backup systems, financial records, or legally required records.
18. Retention of Identification Information
For identity card numbers and identity card photographs used for Mainland China orders, we do not intend to retain such information for ordinary marketing purposes.Retention will depend on:Customs-clearance requirements, relevant service-system requirements, legal obligations, and reasonable dispute-resolution needs.Where continued retention is no longer necessary and no legal requirement requires further retention, the relevant information should be deleted, anonymized, or otherwise securely handled in accordance with applicable requirements.
19. Marketing & Promotional Communications
Where permitted, we may use contact information already provided by you to send:Product information;New-arrival notifications;VIP offers;Promotions;Important website campaigns;Other customer-account-related information.Please note that:Order confirmations, account-security notices, logistics updates, and after-sales communicationsmay be necessary service messages and may be treated differently from optional advertising or promotional communications.Where required, we will provide an appropriate way to unsubscribe from non-essential marketing communications.
20. Minors
Some products sold by 10000 PIPES are age-restricted.10000 PIPES does not sell age-restricted products to individuals who have not reached the legal purchasing age applicable in their location.If you have not reached the legal age required to purchase the relevant products in your country or region:Do not register an account for the purpose of purchasing restricted products, do not purchase such products, and do not submit personal information for that purpose.If we have reasonable grounds to believe that an account is being used by a person who is not legally eligible to purchase the relevant products, we may take reasonable measures such as:Restricting the account, cancelling relevant orders, or requesting necessary eligibility verification.Personal information relating to minors that is subject to special legal protection will be handled in accordance with applicable law.
21. Your Rights Regarding Personal Information
Depending on the privacy laws applicable in your country or region, you may have some or all of the following rights:To ask whether we process your personal information;To access your personal information;To correct inaccurate information;To complete incomplete information;To request deletion where applicable;To request a copy of your personal information;To withdraw consent where processing is based on consent;To request restriction of or object to certain processing activities;To close or delete your account;To submit a privacy-related complaint;Other rights provided by applicable law.The exact rights and conditions may vary depending on the law applicable to you.
22. Updating Account Information
Some personal information may be viewed or updated through:My Account on the 10000 PIPES website.Please note that certain order, transaction, tax, customs, or after-sales records may remain stored even after you update your current account information where continued retention is necessary for:Legal, financial, tax, customs, fraud-prevention, or dispute-resolution purposes.
23. Account Deletion & Requests to Delete Personal Information
If you wish to close your account or request deletion of personal information, you may use an available account function or contact customer service.After receiving a request, we may verify your identity and process the request according to applicable law and the circumstances.Please note that certain information may not be immediately deletable where:An order is still pending;A refund or after-sales dispute remains unresolved;Tax, customs, accounting, or similar obligations require retention;Information is reasonably required for fraud prevention or legal disputes;Applicable law requires continued retention;Another lawful basis for retention exists.Once the relevant retention obligation ends, we will handle the information in accordance with applicable requirements.
24. Withdrawal of Consent
Where personal information is processed based on your consent, you may withdraw that consent where permitted by applicable law.Withdrawal does not affect the lawfulness of processing already completed before the withdrawal.Please also note that where certain information is necessary to:Perform a contract, fulfill an order, complete customs declaration, or comply with a legal obligation,we may still process the information necessary for that purpose where legally permitted, even if you withdraw consent for unrelated or optional processing.
25. Third-Party Websites & Services
The 10000 PIPES website may include links to or functions provided by:Payment providers, WeChat, logistics-tracking services, social-media services, or other third parties.These third parties may independently process personal information under their own privacy policies.10000 PIPES cannot control data-processing activities that are independently determined by such third parties.Please review the relevant third party’s privacy policy and terms before using its services.
26. We Do Not Ask for Unnecessary Information
10000 PIPES aims to collect personal information only where there is:A reasonable business purpose, an order-fulfillment need, a transaction-security requirement, or a legal requirement.We do not require customers merely browsing products to upload an identity card.We do not require an identity card photograph simply to join VIP Membership where it is unrelated to the membership service.We do not request complete payment passwords for promotional purposes.If anyone claiming to represent 10000 PIPES asks you to provide:Banking passwords, SMS verification codes, payment passwords, or sensitive information that is clearly unrelated to the relevant service,please proceed cautiously and verify the request through our official website channels.
27. Accuracy of Information
To ensure that accounts, orders, customs declarations, and deliveries can be completed successfully, customers should make reasonable efforts to provide information that is:Authentic, accurate, complete, and up to date.This is especially important for:Mobile phone numbers, identification information, recipient names, and delivery addresses.Customers should not intentionally submit false information.Where account verification, order matching, customs declaration, customs clearance, or delivery fails because the customer provided incorrect or false information, such circumstances may be outside the reasonable control of 10000 PIPES.
28. Updates to This Privacy Policy
We may update this Privacy Policy from time to time as:Website features, business processes, payment methods, logistics arrangements, legal requirements, and privacy-protection standardschange.Where appropriate, material changes may be communicated through:Website updates, page notices, account notifications, or other reasonable methods.The updated version will apply from the effective date stated on the website.We encourage customers to review this page periodically.
29. How to Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, or if you wish to submit a request relating to:Access, correction, deletion, account closure, privacy complaints, or other personal-information matters,please contact us through the official customer-service or contact channels published on the 10000 PIPES website.To protect account and personal-information security, we may request reasonable identity verification before processing requests involving accounts, orders, or sensitive personal information.We will not require information beyond what is reasonably necessary for an ordinary privacy inquiry.
30. Our Privacy Principles
10000 PIPES aims to provide a convenient cross-border purchasing experience while handling customer personal information responsibly.Our core privacy principles are:Lawful Collection·Necessary Use
·Clear Purpose·Data Minimization·Reasonable Retention·Appropriate Security。For ordinary customer accounts, we aim to collect only the information reasonably necessary to provide account and order services.For identification and customs information required for Mainland China orders, we treat such information as requiring greater care and aim to limit its use to necessary purposes such as:Identity verification, tax processing, customs declaration, customs clearance, and compliance with applicable legal obligations.For logistics, payment, warehouse, and after-sales records, we use such information to complete transactions, protect customer rights, maintain operational security, and resolve legitimate disputes.Selling customer personal information is not part of the 10000 PIPES business model.Customer trust is an important part of cross-border commerce.We want customers to understand not only what they are purchasing and what they are paying, but also:Why we need certain personal information and how that information may be used.
