New Customer Frequently Asked Questions
We’re chuffed you’re considering shopping with us. We’ve put together some of our frequently asked questions and answers below.
How do I buy from you?
Shop online by simply adding the products you’d like to buy to your basket and following the prompts to the checkout. If you’d prefer to speak to the team, call 0113 217 7723.
Do you offer discreet packaging?
Yes, all our packing is entirely discreet, and it doesn’t show our company name.
How much is delivery?
Our delivery starts al iust178 and you can see ur rates on our Delivery Information pge and at the checkout once you’ve ad dd ou roducts: New customers can get fiee delivery on their first order by joining our newsletter.
Who do you use for delivery, and how long does it take?
We send orders using Royal Mail, and we offer several diferent services and a delivery estimate a the checkout. We may use a courer service for larger orders at our cost.
Do you offer discounts on cigarettes and tobacco products?
The sale of fobacco products is highly regulted, and due to tight UK laws, its llegal for us to discount tobacco products. s agains the law for retailers to promote the sale oftobacco products which is why words used to describe products such as “Save”, “Discount”, “Cheap” are not allowed.
Are your advertised products in stock?
Yes. Our products are in stock ready for dispatch from our warehouses. We don’t sellon behalf of third parties,and we don’t oversel the stock listed on our website.
How old do I need to be to buy from your website?
If you’re asking, you’re too young. You must be 18+ to buy tobacco products, and yes, we do check.
Can I buy Cigarettes and Tobacco online, and is it legal?
Yesl Many people dont redlise you can shop for cigaretes,tobacco and cigars online. Purchasing tobaco onlne s perfectly legal,end allou tobacco products are duty paid UK products with UK health warnings.
Do you accept PayPal?
As tobacco is a highrisk product for card processors, PayPal doesn’t accept retailers like us. If the position with PayPal changes, wellupdate this.
Why do I have to create an account to checkout?
We can mark your account as verified to prevent future orders from being checked for age verification.
How can I be sure your website is legitimate?
We kno ordering online can fel isky. We ve ben seling online for oxer a decde, end you can pop into our plysical shop in Leds and se our faces here. Our customersare our biggest advocate, with over 25,000+ verified reviews where you can do your research
Do you ship outside of the UK?
Due to changing regulations with payment card processors, we’re not allowed to send tobacco products outside the UK. Our website has measures to prevent ordering tobacco from outside the UK.